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WELCOME TO THE BIRDY GREY HELP CENTER!
TYPE YOUR SEARCH OR BROWSE BELOW FOR ANSWERS TO YOUR Q'S
Frequently Asked Questions
- How do I ensure that all of my dresses are the same color?
- How do you recommend ordering for pregnant bridesmaids?
- How often does Birdy Grey launch new styles?
- The dress I like is not available in the color I want. Can I order the dress in another color?
- Why do I have to pay for a swatch?
- Do you have style guides for the convertible dresses, other than the video?
- My measurements are larger/smaller than your largest/smallest size, what do I do?
- I have a large bust. What is the best dress for me?
- What style do you recommend for a plus-size figure?
- May I purchase extra fabric? Add on extra length?
- Do you sell junior bridesmaid dresses?
- How long are your dresses?
- How to create a Criss-Cross Back for our convertible gowns
- How to create a Twisted Back for our convertible gowns
- How to create a Triangle Back for our convertible gowns
- How to create a T-Back for our convertible gowns
- How to create a Neck Bow for our convertible gown
- How to create a V-Neck for our convertible gowns
- Can I add items to an order after it has been placed?
- Does Birdy Grey have a physical storefront location?
- Do you offer a military discount or student discount?
- Do you offer a try-on program?
- Is Zola part of Birdy Grey?
- Why does my refund show a credit card number that’s not mine?
- My order arrived within 14 days, but it says non returnable when I try to process a return/exchange through the returns center. What do I do?
- How much are import fees and shipping costs for my international order?
- Since some of my items are on backorder, can I have an extension on my return?
- Why is shipping so high for my international order?
- My order shipped to wrong the address. How can I update?
- My order shows delivered, but it was not. What should I do?
- Can I place more than one dress in box for return/exchange?
- Do I need to place a new order for an exchange or does Birdy Grey send the new dress to me automatically?
- Why did you let me place an exchange if you do not have the item I need?
- When will my refund process back onto my bank statement?
- Can my refund be issued to another card other than my initial form of payment?
- Why do you charge a restocking fee?
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