My order arrived within 14 days, but it says non returnable when I try to process a return/exchange through the returns center. What do I do? July 22, 2019 20:05 Updated Our apologies! Please reach out to us at firstname.lastname@example.org for further assistance. Related articles How much are import fees and shipping costs for my international order? How do I ensure that all of my dresses are the same color? Why do you charge a restocking fee? Why is shipping so high for my international order? Can I place more than one dress in box for return/exchange?